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Policies

24-Hour Cancellation Policy

I hold your appointment just for you & ask that if you must cancel or reschedule any appointment, you please provide me with 24-hour notice.  This way, it will allow me to adjust my schedule accordingly and may be able to accommodate clients on my waiting list.  Of course I understand that unavoidable issues come up and I will do my best to work with you in case of an emergency, etc.

- Cancellations made less than 24 hours in advance will result in a charge equal to 50% of the reserved service amount.

- "No Show's" will be charged 100% of the reserved service amount.

- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

As a courtesy, you will receive a text and/or email to confirm the date and time at least 48 hours prior to your appointment.  Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call/text and double check any appointments if you’re unsure.

Late/ Tardy Policy

I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, I've been there! However, your tardiness can affect the remainder of my day by delaying me for my clients who come in on time.  For this reason, I have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, I will call/text to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call/text if you think you might be late; I'd rather know as early as possible so I can do my best to fit you in without upsetting the flow of my day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow me the opportunity to alert standby clients of any openings, therefore allowing me to provide the best service possible.  I very much appreciate your business and compliance with these policies.  See you soon!

Guarantee Services

I want nothing more than for you to be 100% satisfied with your services.  If you are not 100% satisfied I ask that you contact me within 5 days of your appointment so that I may schedule you to have your services corrected.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a 'redo' but will be assessed on a case by case basis.

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